When we talk about SPID , PEC or electronic signature we are not talking about anything too new. These are themes and technologies that concern digital identity that have existed for several years: a period that is perceived as very long for the very fast standards to which Digital Transformation […]
Technological innovation has given a formidable . acceleration to the transformation of entire sectors, giving strength . to a series of economic, social and cultural changes . the affirmation of alternative consumption models to the traditional ones . the emergence of a new consumer status . more aware and attens […]
In our previous article, we talked about Peppol , what it is and how its infrastructure works and how it can support companies and public administrations in the digitalization of procurement processes. In this contribution, however, we want to focus on the relationship between electronic invoicing and Peppol and, in […]
Banks and their customers (transforming the knowledge acquired about a single customer into a strong competitive advantage). Financial services institutions that invested earlier and more than others in advanced data management systems have managed to increase the quality of their performance , improve the customer experience and ultimately increase profits […]
Therefore , during their online journeys . an experience that can take different forms: research on the product to fully understand its characteristics and make comparisons .generic navigation between forums to obtain comments and reviews .nei Big Data che racconta cosa e quanto le persone . And conversational AI that […]
This perception can be determined by a variety of factors, from the tone of voice chosen by the brand for the texts on its website . Therefore, to the ease found in completing a transaction .From the effectiveness of the conversation .with a customer care operator to the resolution of […]
The expected customer experience. should be in a given sector are destined to rise. the brand “is forced” to improve the overall .Quality of the service offered to its customers, in a virtuous circle that digital tools contribute to strengthen. On the company side. recognizing the impact. Of customer experience […]
Built on particular needs, requirements and desires. Many different customer experiences (for every specific need) Today it is possible to develop numerous types of customer experience , thanks to the continuous progress of digital technologies, the growing hybridization of touchpoints (in the sense of contamination between physical and virtual) and […]
Significant competitive advantage . Let’s try to delve deeper: why is customer experience so fundamental? Why can companies no longer ignore it? New call-to-action 3 reasons why customer experience is essential for companies Customer experience has always been important to businesses of all sizes and industries. But in the scenario […]
Clarify Table of contents 1. What does the Simplifications Legislative Decree say regarding the obligation to conserve books and records? 2. Why is it still necessary to keep accounting books and records? The approval of the Simplifications Decree 73/2022 , which took place definitively in the first days of August […]
storage within the legal deadlines, provided that: They are updated on these electronic systems . They are printed at the request of the inspection . Bodies and in their presence. Electronic invoicing guide 2022 The consequences of the amendment The spirit of the amendment should be to introduce . Therefore, […]
who do not comply . with the keeping and conservation . obligations within the established deadlines, establishing . that for the purposes of a possible inspection it is possible .to produce . a printout of the requested registers. However, there are several other aspects to take into consideration, which as […]
