Every day, 175 million people use WhatsApp Messenger to send messages to businesses*, and they almost always do so using their mobile phone. However, on the other side of the conversation, using WhatsApp from a computer is often preferable to ensure efficient message management.
In this article, you will discover how to use WhatsApp Business on a PC, and the advantages and limitations that this option offers compared to the mobile application.
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* Statement by Will Cathcart, head of WhatsApp at Meta.
Table of Contents
- What is WhatsApp Business Web
- WhatsApp Business Web Features on PC
- Limitations of WhatsApp Business Web on PC
- How to get WhatsApp Business web for PC
What is WhatsApp Business Web
WhatsApp Business Web is the combination of two free services of the WhatsApp Messenger application:
- The WhatsApp Business app lets you create a business profile with information like opening hours and location. It also offers additional features like quick replies and labels to organize contacts. It can be downloaded from the App Store and Play Store and installed on your mobile phone just like traditional WhatsApp. If you have a personal WhatsApp account, you’ll need a separate phone number for your business profile.
- WhatsApp Web is the web application for WhatsApp Messenger. It allows you to use and manage messaging from a PC , with an interface similar to that of a cell phone, and is available for both personal and business profiles. Even if a computer is used, the WhatsApp Business application must always be associated with a phone number.
This means that with this service, both small and large companies can manage their WhatsApp Business account in a synchronized manner on their mobile phone and computer. It works simply by linking the mobile phone account using a QR code.
WhatsApp Business Web Features on PC
WhatsApp Business Web for PC replicates most how to create an effective facebook advertising campaign of the functionality of the mobile app, but using the computer has some advantages:
Managing messages from your computer
Working from a PC significantly improves customer service on WhatsApp . The average response time to messages on the app is estimated to be two minutes . While you don’t necessarily have to hit that mark in your business — and even less so in small businesses — there is a certain expectation of speed. Using WhatsApp on a computer will promote streamlined message handling , especially when many customers are writing at the same time.
On both a mobile device and the web version, you esperanto leads can save and use quick replies to save typing when answering frequently asked questions. On your PC, you can also easily copy and paste text, as well as access the clipboard with the latest messages you’ve copied if you need to (with the keyboard shortcut “Windows + V” if you use this operating system.