Both the web browser and desktop app of WhatsApp Business make it easy to share files and links from your computer. Compared to using WhatsApp on a mobile device, working from a PC allows you to locate and organize documents in folders more efficiently.
You can send images, videos, invoices, PDF reports or other files up to 2 GB by dragging them directly into the conversation window.
Product catalog management
The product catalog is one of the most important features of a company profile in the WhatsApp Business app. It allows you to display the products or services for sale grouped into categories and with their respective prices to all WhatsApp Messenger contacts.
Note: Catalog management is available when gambling data brazil using a web browser. It may not be available on the WhatsApp Business desktop app.
The tools for managing the catalogue are similar to those in the mobile version. However, it may be more convenient to upload images , edit descriptions or adjust prices from the computer. In addition, the “Price with offer” field for products is not always available and is usually easier to find on the desktop version.
Contact Labels
The WhatsApp Business app includes labels to make it easier to manage messages based on custom criteria. These labels allow you to group contacts according to criteria such as “New Customer”, “Follow-up”, “Paid”, etc., as well as create your own categories.
Remember that segmented shipments are essential if you want to use the WhatsApp Business platform to send marketing campaigns or mass messages .
The process is very similar on mobile and on WhatsApp Business Web for PC: go to the chat drop-down menu, click on “Label chat”, select one or more conversations and apply one or more labels to them. Then, the top menu allows you to filter conversations by labels.
Sharing files and links
While the WhatsApp web app and desktop version make it easy to manage conversations, the mobile phone remains the core of a WhatsApp Business account and is required for certain operations:
Absent and welcome messages
Away and welcome messages are automatic responses that are set up based on schedules or availability, but these options can only be how to use ai to write better seo content activated or modified from a mobile device.
On the other hand, if you use the WhatsApp Business API, you will be able to access more marketing automation possibilities , such as abandoned cart reminders or personalized notifications, and you will use the device of your choice to configure them (usually a PC).
Contact management
In the desktop version of the WhatsApp Business app, it is not possible to add, edit or delete contacts . Contacts are linked to a Google or esperanto leads Apple account and are managed from the mobile phone’s operating system (Android, iOS or similar).
For a more complete integration, the API connects the contact list to a CRM system , unifying all customer data into a single platform.