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5 Key Digital CX Trends

The impressions from interaction with the product become a decisive factor for success.

Source

Content square’s “What’s Next in CX?” study found:

    1. Artificial intelligence now not only solves individual problems, but solves them in a comprehensive manner ;
    1. personalization reaches a new level: it is necessary to segment the audience even more precisely ;
    1. A seamless and continuous experience across all stages of customer interaction is critical;
    1. analysis of data and impressions of the target audience is something without which you will not be able to successfully promote and improve your product;

 

  1. Content should inspire and give customers the opportunity to “try on” or interact with the product.
More information about the trends and technologies that will determine, in particular, the development of the e-commerce market and influence the customer’s choice is given here:B2B e-com trends in 2025

What’s New in the World of AI

Elon Musk’s social network X has opened free access to the sales marketing directors, managers email lists

Grok neural network. The chatbot has been working on the platform for a long time, but was previously available only to premium subscribers. Now all users can use it, including what is the fastest web browser? the neural network is available to Russians.

OpenAI has also opened up search through ChatGPT to all users.

Well, we look forward to even more diverse AI content.

By the way, how to optimize business processes using AI, read the article:Neural networks for business and how to work with them

AI series about technologies from Yandex

Yandex has released YaC 2024. The series covers all the company’s services and technologies.

This is not a feature film; the series contains a lot of practical advice and life hacks.

For example, the series “Neural Networks” shows how gambling data in two years GPT technologies have gone from experiments to services used by millions of people. “City” explains how services and technologies can quickly solve small issues and get where you need to go, and “Work” tells about tools that help sort out the flow of emails, organize brainstorming sessions, and write code using a neural network.

You can usefully spend a few evenings watching a TV series to stay up to date with new technologies and learn how they can make life easier at home or in business.

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